01RESEARCHER
ROUTE_04 — AGENT LAB
Agent
System7 designs agentic systems that reason across context, use tools, follow business rules and coordinate multi-step work — with human gates, permissions and observability built in.
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S7_AGENTS // AGENTIC SYSTEMS
that can actually do the work.
System7 designs agentic systems that reason across context, use tools, follow business rules and coordinate multi-step work. We connect agents to the systems your business already runs on, with human gates, permissions and observability built in from the start.
01// 01 / 06CATEGORY CLARITY
Not another chatbot.
Agents are not conversational interfaces. They are controlled systems for work.
AGENT ≠ CHATBOT
CHATBOT · responds.to.prompt
- Responds to a prompt
- Gives an answer
- Uses conversation as the main interface
- Waits for the user
- Works in isolation
- Usually stops at text
AGENT · responds.to.event
- Responds to an event, objective or workflow state
- Completes or coordinates work
- Uses tools, systems, context and business logic
- Triggers, routes, updates and escalates
- Operates inside an orchestrated flow
- Can create, update, check, send, route or hand off
— a working layer for multi-step work —
02// 02 / 06AGENT OS
The operating environment for working agents.
Trigger → Context → Reasoning → Tools → Control → Action. Six layers that turn an AI model into an agent that can actually do useful work.
06 LAYERS · DEPTH SECTION
01TRIGGERsurface · 0.2u
event.detected
02CONTEXTdepth · 1.0u
docs · db · rules
03REASONINGdepth · 1.4u
analyse · decide
04TOOLSdepth · 0.8u
apis · saas · mcps
05CONTROLdepth · 0.6u
permissions · gates
06ACTIONsurface · 0.4u
send · update · route
01 / TRIGGER· active
The event, request, schedule or signal that starts the agent. A file arrives, a ticket changes, a report is due or a system detects something that needs action.
02 / CONTEXT· active
The knowledge the agent needs to work properly: documents, databases, previous decisions, business rules, customer records and internal knowledge.
03 / REASONING· active
The thinking layer where the agent analyses, compares, classifies, plans, summarises, decides, drafts or recommends.
04 / TOOLS· active
The systems the agent can use, including SaaS tools, APIs, browsers, databases, internal systems and custom MCPs.
05 / CONTROL· gated
The safety layer: permissions, confidence thresholds, human gates, logs, approvals, fallbacks and escalation paths.
06 / ACTION· active
The useful output: update, send, create, route, escalate, report, schedule, notify, approve or hand off.
Agents become useful when they can operate inside a designed system. We define what starts them, what they know, what they can use, what they are allowed to do and where a human stays in control.
03// 03 / 06ROLES
Six roles agents play.
Different agents do different work. These roles apply across any business function — support, operations, compliance, finance, knowledge, reporting.
06 ROLES · CROSS-FUNCTION
02ANALYST
Reads data, documents or activity and identifies patterns, exceptions or recommendations.
03OPERATOR
Executes repeatable system work using connected tools and defined permissions.
04REVIEWER
Checks work against rules, criteria or standards before it moves forward.
05COORDINATOR
Moves work between agents, tools and people across a multi-step process.
06REPORTER
Turns activity, system changes and outcomes into visibility.
04// 04 / 06ORCHESTRATION
One agent can help. An orchestrated system can change how work moves.
Real value comes from coordination — multiple agents, tools and humans working together inside a designed system.
TIMELINE · SHARED CLOCK
ORCHESTRATION.TIMELINE
T+0:000:301:001:302:002:303:003:304:004:305:00
AGENTS
agent.research · researcher
context.read
summarise
done
agent.review · reviewer
qa.check
done
agent.orchestrator · coordinator
route → context → tools → review → action → handoff
routing
agent.operator · operator
tool.call
record.update
done
agent.report · reporter
draft.brief
drafting
HUMAN GATE
human.gate · approval
approve send
approve publish
approve close
await · 2 open
TOOLS & SYSTEMS
tool.crm
3 reads
tool.docs
3 reads
tool.database
2 writes
mcp.custom
2 calls
AUDIT.LOG ▸
[12:04:18] agent.research → tool.brave_search · query.dispatched
Agents, tools, humans — coordinated.
05// 05 / 06TOOL ACCESS
Give agents the tools. Give humans the control.
Agents need to use systems, not just talk about them. We connect agents to the SaaS tools, APIs, databases and custom MCPs your business runs on — with permission boundaries, approval gates and audit logs designed in.
04 CONNECTORS · PERMISSIONED
01 · CONNECTOR
Standard tool connections
Agents can connect to the SaaS tools, databases and communication systems your team already uses.
CRM · DOCS · SLACK · NOTION · DRIVE
02 · CONNECTOR
API integrations
Agents can read from and write to systems through structured, reliable interfaces.
REST · GRAPHQL · WEBHOOKS · OAUTH
03 · CONNECTOR
Custom MCPs
When a workflow needs deeper, safer or more precise tool access, System7 can build the custom connector layer agents need.
SCOPED · TYPED · AUDIT-READY
04 · GATE
Human gates
Critical actions can require approval before anything is sent, changed, published, escalated or finalised.
APPROVE · DEFER · OVERRIDE · LOG
06// 06 / 06GOVERNANCE
Controlled autonomy, not black-box AI.
Every important action has permissions, logs, confidence thresholds and human escalation routes.
06 SAFEGUARDS · ALWAYS-ON
01 · PERMISSIONS
Permissions
Define which tools, records and actions each agent can access.
02 · HUMAN GATES
Human gates
Require approval before sensitive actions are completed.
03 · CONFIDENCE
Confidence thresholds
Escalate or pause work when the agent is uncertain.
04 · AUDIT
Audit logs
Track inputs, reasoning, tool calls, decisions and outputs.
05 · FALLBACKS
Fallbacks
Route edge cases, errors and exceptions to the right person or process.
06 · MONITORING
Monitoring
See what agents are doing, where they are blocked and what outcomes they create.
AUDIT.STREAM[12:04:18] agent.research→tool.brave_search · query.dispatched[12:04:21] agent.research→context.brief.draft · confidence=0.92[12:04:23] human.gate→approval.requested · pending[12:04:47] human.gate→approved · action.logged[12:04:51] agent.operator→tool.crm.update · record.synced[12:04:56] agent.report→summary.published · ok
// READY
Show us the work. We’ll design the agent system around it.
If a process needs context, judgement, tools, rules and repeated coordination, it may be ready for agents. System7 can help define the agent roles, connect the tools, build the orchestration layer and decide where humans stay in control.
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